Job Summary
- Perform a wide variety of duties specific to handling sales calls with customers and vendors.
- Pay close attention to detail.
- Deal with customers effectively.
- Work harmoniously with other employees, giving the assistance necessary to satisfy customer’s needs.
Work Performed
- Respond to incoming sales calls in a courteous and timely manner.
- (This is top priority).
- Maintain a record of phone conversations.
- Process customer orders, advising on product application, availability, correct part, catalogue or issue number, shipping charges and price.
- Route all paperwork to proper departments.
- Contact vendors to determine product availability, application, price, shipping dates, and delivery charges.
- Follow inventory control procedures as instructed.
- Confer with office, service center, and management staff on issues related to customer service.
- Assist with physical inventory counts as directed by supervisor.
- Maintain purchase order records for incoming items.
- Promote a professional company image through prompt, thorough and courteous customer service.
- Track all quotations to ensure timely follow-up on customer enquiries.
- Attend company or vendor/manufacturer sponsored training seminars to improve product knowledge and/or job skills.
- Update vendors/manufacturer’s pricing record as advised.
- Keep work area neat and clean as directed by supervisor.
- Perform any other duties as assigned.
Qualification Required & Experience
- HND/BSc.
- Experience in sales and/or purchasing and customer service as well as basic knowledge of electrical apparatus are desirable.
Special Skills
- Professional telephone manners.
- Ability to function in a busy, stressful office atmosphere.
Location: Accra
How To Apply For The Job
Send all CVs and cover letter to:
hr@electrofax.com
Closing Date: 25 November, 2022
